Frequently Asked Questions
Your guide to style, shipping, and everything in between.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary depending on the destination but generally arrive within 7-14 business days.
What is the return policy at DISTRICT ONE?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. Since we curate various designer cuts, we recommend checking the specific measurements provided to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.
How can I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Are your products ethically sourced?
At DISTRICT ONE, we prioritize partnerships with manufacturers who adhere to fair labor practices and sustainable production methods to ensure high-quality fashion with a conscience.